![]() Following these Principles will help you to comply with consumer protection law. The CMA has looked at the practices of anti-virus businesses generally in the UK and developed some key Principles concerning auto-renewing contracts. ![]() ![]() Such enforcement may result in you being ordered to change your practices, having to pay money back to your customers or even sanctions such as fines or prison. It is important that your business complies with consumer protection law, otherwise you risk facing enforcement through the courts. It is important that when carrying out this assessment businesses look at all of their practices in the round and consider the overall impact on their customers. We are calling on anti-virus businesses who use auto-renewing contracts with consumers to review their current terms and practices carefully and, where necessary, change them to help ensure they are treating their customers fairly and align with the Principles. The Competition and Markets Authority (CMA) has published new Compliance Principles for anti-virus software businesses that use automatically renewing contracts with consumers in the UK.
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